Frequently Asked Questions

Please read our FAQ before sending us a message.

Where are my presets? I was never emailed a link.

A: There are only a few reasons why this happens. Most often the case is the email found its way to your junk folder. Please make sure to check that! The email comes from Sellfy, so be on the lookout. Another common reason is the email linked to your PayPal account is different than the email you currently use. The preset link is sent to the email connected to your PayPal. Lastly is paying by e-check. Paypal takes 4-5 business days to process an e-check and Sellfy will withhold delivery of the link until payment is cleared. 

Can I download these on my phone?

A: No. These files MUST be downloaded using your laptop or desktop. This is a zipped file with contents within.  

Will these preset work on my phone if I download with a laptop or desktop?

Yes. Once downloaded, you can sync your mobile device with Lightroom and use these presets on y our mobile app, but they must first be downloaded using a laptop or desktop. 

Why aren't these presets showing up in my Lightroom? I followed your instructions.

A: You want to be sure you are using version 7.5 of Lightroom or higher when using XMP file presets. If you are running an older version of Lightroom.

What is the difference from an XMP file and a .lrtemplate file?

A: An XMP file is the new file type for a preset Adobe has switched over to. These are compatible with Lightroom, Photoshop And Camera Raw. After the new update, adobe converted all your preset files to XMP. LRTEMPLATE is the old preset file type restricted to the ONLY lightroom. They are installed into different folders.

Do you offer refunds on digital products?

A: Unfortunately no. Being a digital product and unlike hard goods, it is not something we currently offer. We are only guaranteeing our presets to work with the year they are dated in the product title. With how fast things are updated & changed, we do our best to make sure everything remains compatible.

The products, whether modified or not, and all intellectual property and copyright contained therein, are and shall at all times remain our sole and exclusive property. You agree that under no circumstances, whether the product has been modified or not, shall you have or attempt to claim ownership of any intellectual property rights or copyright in the product.

Once a product has been purchased by you, no right of cancellation or refund exists under the Consumer Protection (Distance Selling) Regulations 2000 due to the electronic nature of our products. Any refunds shall be at our sole and absolute discretion. You agree that under no circumstances whatsoever shall you initiate any chargebacks via your payment provider. You agree that any payments made by you for any of our products are final and may not be charged back. If you purchased a digital product from our store but haven’t downloaded it yet, a refund is possible.

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